Returns

Our return & exchange policy lasts until 5 calendar days from receiving the product. If 5 days have gone since you received your order, we shall not offer you a refund or exchange. To initiate your return & exchange please send us an email at Support@Homejorstore.Com.in with your order receipt and details of products to be returned. Please also let us know the reason for the return. Your complaints will only be taken into consideration if contacted by email. (Whats-app / Phone Calls etc. will not be considered as complaint channels) unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Before making any request for replacement or return kindly note that we shall process the request for replacement or return only under following circumstances:

1-If the supplied product has a manufacturing defect.
2-The product supplied is different from the product ordered.
3-The product supplied must not have been used or worn out.
4-The customer must return it in the same original packing in which it was received. Needless to mention that the original packing must not have been broken or soiled.
5-The customer must supply the order receipt of the product.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods

Additional non-returnable items:
-Gift cards
-Downloadable software products
-Some health and personal care items
-Any item not in its original condition, is damaged or missing parts for reasons not due to our error

To complete your return, we require a receipt or proof of purchase.

note
Please do not send your purchase back to the manufacturer.
Please do not send returns to our office address without contacting us first. Return instructions will be provided based on your case.

Five (5) steps to return and refund item : 
1- Tap the order you want to return : Account-orders 
2-Tap the Returns / refunds – view order message
3- Write the reason for your return
4-Upload photos 
5- Confirm and submit

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment,  within 5-7 days after receiving the product back.

Cancellation of your order while in Transit

If you have placed an order and later changed your mind due to any reason and wish to cancel your order, please send us an email at Support@Homejorstore.Com .

in with your order id and details of products to be returned. Please also let us know the reason for cancellation.

If your order is not shipped , your full amount will be refunded and your order will be canceled. It usually takes 7-10 working days for the refund to reflect back into your account.

If your order is shipped , we will not be able to cancel your order from our end. In such cases where order is already in transit the only way to cancel the order is by refusing the delivery when the order reaches your address.

Once you refuse the delivery of your order the shipping partner will send the order back to us. Once we receive the order back, we will refund your amount deducting both ways shipping costs. This process may take 5-7 working days for returning the order and an additional 7-10 working days for your refund to reflect back into your account.

Order Shows Delivered But You Haven’t Received
If you get a message from our third party shipping company that the order is delivered but you haven’t yet received the order, immediately email us at Support@Homejorstore.Com . Reach out to us within 24 hours of such incidents for us to escalate it to our shipping partners and resolve the issue. If 24 hours have passed and you are unable to reach out to us for any reason, we will not be responsible for resolving the issue and for your package being lost.

Missing and Broken Items
Please take a video of unboxing in order for us to help you regarding any missing product. We are very thorough in our checking and packing procedures hence missing any item is highly unlikely. Our packing is very good so the breakage of items in transit is highly unlikely. However to back your claim and for us to send you a missing piece from your order we will require unboxing video. If the video of unboxing is not shared with us, you will not be eligible for refunds.

Important Notes:
Payment Gateway charges, if applicable, will not be refunded. These are billed directly by the payment gateway and are not refunded

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us 

if you have any quality issues, defects, damage, missing items, or any returnable
situations, please
contact us